Privacy Policy
YUME HOLDINGS Inc. (“we”) recognises its responsibility for every piece of personal information it handles, respects the rights of the people that information belongs to, and complies with the law on the protection of personal information.
Established 1 November 2026
Our privacy principles
- We collect, use and provide personal information only within the scope needed to run our business and manage employment, and never beyond the purposes we have stated.
- We comply with the laws, government guidelines and other standards governing personal information.
- We apply security measures proportionate to our operations to prevent leakage, loss or corruption of data, and review them continuously. Where we find a problem, we correct it promptly.
- We respond to complaints and questions about personal information promptly and in good faith.
- We review and improve this policy and our practices as our operating environment changes.
How we handle personal information
1. Information we collect
On yumehd.com we collect what you enter in the contact form, together with information sent automatically when you submit it.
| Item | How it is collected |
|---|---|
| Name | Contact form (required) |
| Company | Contact form (required) |
| Email address | Contact form (required) |
| Message | Contact form (required) |
| IP address and country | Automatically on submission |
Outside form submission, we collect nothing for the purpose of tracking your browsing history or behaviour.
2. Purpose of use
We use the information we collect only for the following purposes.
- Replying to and corresponding about your enquiry
- Sending materials you have requested
- Preventing abuse and automated submissions
If we ever need to use it for another purpose, we will ask you first. We do not send marketing email.
3. Third parties and processors
We do not disclose or provide personal information to third parties except in the cases below. We do not provide personal information to third parties for advertising delivery or advertising measurement.
- When you have consented
- When disclosure is required by law
- When it is necessary to protect life, health or property and consent is hard to obtain
To run the website we entrust part of the processing to the following providers. We have the necessary agreements in place with each and supervise them accordingly.
| Provider | Role | Information handled |
|---|---|---|
| Cloudflare, Inc. (United States) | Website delivery, form processing, bot protection | Connection data, form contents |
| Resend (United States) | Sending enquiry emails | Form contents |
| Google LLC (United States) | Serving web fonts | IP address |
The servers of these providers are located outside Japan.
4. Providing information is voluntary
Providing personal information to us is entirely voluntary. If you choose not to, however, we may be unable to answer your enquiry.
5. Retention
Enquiry contents and email addresses are kept as business records after we have responded, and deleted without delay once there is no further need to keep them. To have them deleted sooner, contact us at the address below.
6. Security measures
To prevent unauthorised access, loss, alteration and leakage of personal information, we take the following measures.
Organisational
We limit who handles personal information and the scope they handle, and define how breaches of law or internal rules are reported.
Personnel
Everyone who handles personal information is briefed on the requirements and bound by confidentiality obligations.
Physical
We define how devices holding personal information may be taken out and stored, and prevent anyone without authorisation from viewing the data.
Technical
The whole site runs over HTTPS with a Content Security Policy and other security headers. The form carries bot protection, and access to systems holding personal information is restricted.
7. Cookies and similar technologies
Our website does not use cookies to identify or track visitors, and we have no analytics tool installed.
Bot protection and the web-font service may, however, cause their providers to receive some technical information. That information is not used to identify individuals.
8. Disclosures about personal data we hold
Where you ask us to notify the purpose of use, disclose, correct, add to or delete, suspend the use of, erase, or stop providing to third parties the personal data we hold (a “disclosure request”), we handle it as follows.
| Item | Detail |
|---|---|
| Business name | YUME HOLDINGS Inc. |
| Address | Katsushika-ku, Tokyo, Japan |
| Privacy contact | contact@yumehd.com |
| Purpose of use | As set out in section 2 of this page |
| Fee for a request | None |
Send disclosure requests by email to the contact above. Once we have confirmed that you are the person concerned or their authorised representative, we will respond promptly as the law requires. Where we cannot confirm this, we may be unable to act on the request.
9. Compliance and revisions
We comply with Japan's Act on the Protection of Personal Information and the related laws and guidelines.
We may review and revise this policy as the law or our practices change. A revised version takes effect when it is published on this page.
Privacy contact
For questions about this policy, disclosure requests, complaints and enquiries:
YUME HOLDINGS Inc.Katsushika-ku, Tokyo, Japan
contact@yumehd.com